Consignment Hub
Dashboard

Support

We're here to help you get set up and keep your records right.

Contact us

Email apps@tinyfloor.com with your store's address (your-store.myshopify.com) and a short description. We usually reply within one business day.

Getting started

  1. Open the app from your Shopify admin and check your default terms in Settings: the consignor's share, the return window before a sale can be paid, and how long agreements last.
  2. Add your consignors. Only a name is required; add an email to send statements and a portal invite.
  3. Add items: create products for a consignor with Quick add, or link products you already sell with Link existing products.
  4. That's it. Every sale of those items is tracked from now on.

Paying consignors

  1. Home shows who is ready to be paid. A sale becomes payable after your return window, counted from when the order is fulfilled.
  2. Pay the consignor your usual way, then choose Record payout and add the method and date.
  3. Open the payout to email the consignor a statement with a PDF, or download it. Nothing is sent until you choose to.
  4. Recorded a payout by mistake? Open it and choose Void payout. Its sales become payable again.

The consignor portal

  1. Turn the portal on in Settings. You can turn it off for individual consignors on their page.
  2. Adding a consignor with an email sends them an invite. You can resend it from their page.
  3. The invite's button signs them in. After that they sign in with Google or a code sent to their email (no password), and see their items, sales and payouts. One sign-in covers every shop they consign with.
  4. Consignors can propose items before bringing them in. Review them in Items › Proposed items: add each one at your price, or decline with a note. Turn this off in Settings if you don't want it.

Common questions

A sale is missing. On the app's Home page, choose Check now to re-read recent orders from Shopify. If the item wasn't linked to a consignor when it sold, link it and check again.

A consignor's balance is negative. This happens when an item is refunded after the consignor was paid for it. The amount comes off their next payout.

Deleting your data. Uninstall the app and all your shop's data is deleted 48 hours later. To delete it sooner, email us from your store's contact address. See the privacy policy for details.